This friendly, authoritative guide shows you how to develop good etiquette on the job & navigate todays diverse & complex business environment with great success. Youll get savvy tips for dressing the part, making polite conversation, minding your manners at meetings & meals, behaving at off-site events, handling ethical dilemmas & conducting international business. Youll find out how to behave gracefully during tense negotiations, improve your communication skills & overcome all sorts of work-related challenges.

Discover how to:

• Make a great first impression
• Meet and greet with ease
• Be a good company representative
• Practice proper online etiquette
• Adapt to the changing rules of etiquette
• Deal with difficult personalities without losing your cool
• Become a well-mannered traveler
• Develop good relationships with your peers, staff & superiors
• Give compliments and offer criticism
• Respect physical, racial, ethnic, and gender differences at work
• Learn the difference between "casual Friday” & sloppy Saturday
• Develop cubicle courtesy
• Avoid conversational faux pas